Not knowing what you don't know is one of the most troublesome concepts of living in an information rich time poor world. And for educators, who have been used to knowing a lot about some stuff for the past century, it proves an elusive concept in my Masters programme and in workshops that I lead around the world.
I've just kicked off teaching my second year of Charles Sturt University's subject on Designing Spaces for Learning (you can follow the course hashtag to see what we're up to 16 weeks). Without any exceptions, this concept of unknown unknowns is one of the toughest for people to get, especially when they get their heads into the research behind it, such as C-K Theory:
While it's vital that my Masters students read the research, to really "do their homework" I set the first week's assignment in the real world. Every student must make an actual change to their learning environment within 10 days of starting the subject, and note the impact that the change has had. Sometimes, folk lack some inspiration. Here are two great things any educator could try in their learning spaces when they get back to school, or to their office, or their library. From Inc. Magazine, these two ideas encapsulate what it means to get out those unknown unknowns:
How do you choose the environment that's best for your team? Forget asking them and try watching them instead, suggests Kuske:
"The problem with asking is, if people don't know it's an option, they're not going to give it to you as an answer. But when you watch their behaviors, you see no one ever uses those four spots over there but the couches are always busy. Or hey, why do you leave every other day? That would give [a small business owner] a lot of clues to what's right for their particular company."
Think you need one desk per team member? Think again. Kuske says mobile technology has rendered this idea obsolete, which is good news for cash-strapped small-business owners--it frees up money for more creative space design.
"Part of the cost structure everyone has is they make this assumption of a desk per person, but with mobile work, when you walk into most places, how many of those desks are actually used at any given moment? Not many," he says.
In Turnstone's experience often up to 60% of desks can go.